My monthly OBM support is completely adaptable to what your business needs. Whether you're an agency with a team, a digital products business, a coaching business, you name it.

But, to give you an idea of the things I support my clients with, here's a breakdown: 

Managing scheduling across the team, keeping your calendar protected, making sure launches stay on timeline, and coordinating across departments so the right people know what's happening when. Organizing client feedback, assigning tasks to the team, ensuring deadlines are met, overseeing project progress, collecting client inputs and info.

Project Management

I build, maintain and manage the repeatable systems that keep things running. If something gets done twice, it should have a process. I’ll own that documentation and make it better over time. This can range from project management tools, to your CRM.

Repeat Systems and SOPs

I'll manage your inbox — triaging, responding to common inquiries, flagging what needs your attention, and making sure no customer or student goes without a response. All written in your tone and preferred way to collaborate on your inbox. :)

Client Communication

I own the repeatable tasks that make every launch run: building out checklists, coordinating timelines across the team, setting up community spaces and course platforms, scheduling communications, creating a top notch client experience and making sure nothing gets dropped in the chaos of open cart week.

Launch Operations